FAQs

Welcome to the Endless Journeyer FAQ page. Here you’ll find answers to the most commonly asked questions about our leather and wooden products, shipping process, returns, exchanges, payments, and more. If you need additional help, feel free to reach out to our support team.

1. What is Endless Journeyer?

Endless Journeyer is a handcrafted goods brand founded on May 7, 2022, specializing in premium leather and wooden products. Each piece is designed with a focus on quality, craftsmanship, and timeless appeal. Visit us at https://endlessjourneyer.com to explore our full collection.

2. What types of products do you sell?

We offer a wide selection of leather and wooden items, including handcrafted accessories, lifestyle goods, and decor pieces. Every product reflects a blend of elegance, durability, and artistry designed to last a lifetime.

3. Do you offer free shipping?

Yes, Endless Journeyer offers free shipping on all orders, regardless of location within our service regions.

4. What is your order cut-off time?

Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) are processed the same business day. Orders placed after the cut-off time will be processed the following business day.

5. How long will my order take to arrive?

Our estimated delivery timeline is as follows:

Handling time: 1–2 business days (Monday–Friday)
Transit time: 3–5 business days (Monday–Friday)
Total delivery time: 4–7 business days, depending on your location

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

6. Do you ship internationally?

Currently, we ship within selected regions. For inquiries about international delivery options, please contact our support team at support@endlessjourneyer.com before placing your order.

7. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and a direct link to track your shipment online.

If you have not received tracking information within 48 hours of placing your order, please check your spam folder or contact us for assistance.

8. What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective products. Returned items must be in new and unused condition and include all original packaging and accessories.

Customized or personalized products are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

To start a return, email support@endlessjourneyer.com with your order details and reason for return.

9. Who pays for return shipping?

Customers are responsible for return shipping costs, unless the item was defective, damaged, or incorrect upon arrival. In such cases, we cover all shipping costs.

10. How long does it take to process a refund?

Once we receive and inspect your return, refunds are typically processed within 5 business days. The refunded amount will be credited to your original payment method.

11. Do you offer exchanges?

Yes, we accept exchanges for eligible products. You can exchange your item for another color, design, or size by contacting us at support@endlessjourneyer.com within 30 days of delivery.

12. What should I do if my order arrives damaged or defective?

If your product arrives damaged, defective, or not as described, please contact us within 48 hours of delivery. Provide clear photos of the item and packaging so that we can quickly resolve the issue by offering a replacement or refund.

13. Do you charge restocking fees?

No, we do not charge any restocking fees for returns or exchanges.

14. Can I cancel my order?

You may cancel your order before it ships by contacting us immediately. Once an order has been processed or dispatched, it can no longer be canceled. However, you may initiate a return after receiving it.

15. What payment methods do you accept?

We accept a wide range of secure payment options, including:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

All available payment options are displayed at checkout for your convenience.

16. How can I contact Endless Journeyer?

For any questions, feedback, or support requests, please reach out to us:

Email: support@endlessjourneyer.com
Phone: +1 951-323-8327
Address: 2137 Dublin Ln, Diamond Bar, CA 91765, USA
Website: https://endlessjourneyer.com

Our team is available Monday through Friday, and we strive to respond to all inquiries within 24 hours.

17. Are your products handmade?

Yes, most of our leather and wooden products are handcrafted by skilled artisans. This ensures that each item is unique, durable, and made with exceptional attention to detail.

18. Do you offer personalized or custom products?

Yes, we offer personalized and custom-made products for select items. However, please note that all customized or engraved products are non-returnable and non-refundable, unless they arrive damaged or incorrect.

19. How can I maintain and care for leather and wooden products?

To ensure the longevity of your products:

Store leather goods away from direct sunlight and moisture.
Use a soft cloth and leather conditioner to maintain texture and shine.
For wooden items, clean gently with a dry or slightly damp cloth and avoid harsh chemicals.

Following these steps will help preserve the natural beauty of your Endless Journeyer pieces.

20. Why choose Endless Journeyer?

At Endless Journeyer, we are committed to delivering products that embody craftsmanship, authenticity, and lasting quality. Every purchase supports ethical production and sustainable practices designed to honor tradition and innovation alike.