Refund & Return Policy

Thank you for shopping with Endless Journeyer (https://endlessjourneyer.com). We take pride in crafting high-quality Leather and Wooden products and aim to ensure that every customer is satisfied with their purchase. This Refund & Return Policy explains your rights and responsibilities when returning or exchanging an item.

By placing an order through our website, you agree to the terms outlined below.

1. Overview

Our policy lasts 30 days from the date you receive your order. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

We accept returns and exchanges for both defective and non-defective products, provided that the items meet the conditions described below.

2. Return Eligibility

To be eligible for a return, your item must:

  • Be in new and unused condition
  • Include all original tags, packaging, and accessories (if applicable)
  • Be returned within 30 days of delivery

Items that show signs of wear, damage, or alteration by the customer are not eligible for return or exchange.

3. Non-Returnable and Non-Refundable Items

Please note that the following items cannot be returned or refunded unless they arrive damaged, defective, or not as described:

  • Customized or personalized products
  • Gift cards or promotional items

If a custom or personalized order arrives defective or incorrect, please contact our support team immediately for a resolution.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us at support@endlessjourneyer.com within 30 days of delivery.
  2. Provide your order number, the item(s) you wish to return, and a brief explanation of the reason.
  3. Once your request is approved, we will provide you with the return mailing address and instructions.
  4. Pack your item securely in its original packaging and ship it back to us via your preferred mail carrier.

Return Method: By mail
Return Address: Provided via email upon approval

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect upon arrival.
  • If the return is due to a manufacturing defect or our error, we will cover all shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking confirmation.

6. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5 business days.

Refund Processing Time:

  • Inspection & Approval: 1–2 business days after receipt
  • Refund Issuance: 5 business days to appear in your account (depending on your payment provider)

If your refund is delayed, please check with your bank or credit card provider before contacting us, as processing times may vary.

7. Exchanges

We gladly accept exchanges for eligible items. If you wish to exchange an item for a different size, color, or model:

  1. Contact support@endlessjourneyer.com within 30 days of receiving your order.
  2. Once approved, return the original product in new condition.
  3. After we receive and inspect your return, your replacement product will be shipped promptly.

Exchange Eligibility: New items only, returned in their original packaging.

8. Damaged or Defective Items

If your product arrives damaged, defective, or not as described, please contact us within 48 hours of delivery. Provide clear photos of the damaged item and packaging to assist in our claim process.

We will replace the item at no additional cost or issue a full refund upon verification.

9. Restocking Fees

We do not charge restocking fees for any returns or exchanges.

10. Cancellations

Orders can be canceled before shipment by contacting our customer support team immediately. Once the order has been processed or shipped, cancellations cannot be made. You may still return the item once received, following our standard return process.

11. Shipping Information for Returns

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Handling Time: 1–2 business days (Mon–Fri)
Transit Time: 3–5 business days (Mon–Fri)
Total Estimated Delivery: 4–7 business days (depending on location)

All orders include Free Shipping.

12. Contact Us

If you have any questions or concerns about our Refund & Return Policy, please contact us at:

Endless Journeyer
Email: support@endlessjourneyer.com
Phone: +1 951-323-8327
Address: 2137 Dublin Ln, Diamond Bar, CA 91765, USA
Website: https://endlessjourneyer.com