Privacy Policy

Welcome to Endless Journeyer (https://endlessjourneyer.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to process your orders, improve our services, and ensure a smooth shopping experience.

Personal Information includes:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through third-party payment gateways)

Non-Personal Information includes:

  • Browser type and version
  • Device type and operating system
  • IP address and location data
  • Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order updates and shipping details
  • Provide customer support and handle inquiries
  • Improve our website’s functionality and user experience
  • Send marketing emails and special offers (only with your consent)
  • Comply with legal requirements and prevent fraudulent transactions

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart items
  • Analyze website traffic and performance
  • Deliver relevant offers and product recommendations

You can disable cookies through your browser settings, but some features of our website may not function properly without them.

4. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:

  • Payment processors (e.g., Shop Pay, Visa, Mastercard, PayPal Wallet, Apple Pay, Google Pay) to complete transactions securely.
  • Shipping partners to ensure timely delivery of your purchases.
  • Service providers that assist with analytics, marketing, or website maintenance.

All third-party partners comply with strict data protection standards.

5. Data Retention

We retain your personal information for as long as necessary to fulfill your orders, comply with legal obligations, or resolve disputes. You can request deletion of your personal data by contacting us at support@endlessjourneyer.com.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and review the data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • File a complaint with a data protection authority if you believe your rights are violated

To exercise these rights, please email support@endlessjourneyer.com.

7. Data Security

We use secure socket layer (SSL) encryption and follow industry-standard practices to protect your personal information against unauthorized access, alteration, or disclosure. While no online transmission is completely secure, we take every reasonable measure to safeguard your data.

8. Payment and Shipping Information

All payments are processed securely through trusted gateways such as Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. We do not store or have access to your credit card information.

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
Handling Time: 1–2 business days (Mon–Fri)
Transit Time: 3–5 business days (Mon–Fri)
Estimated Delivery: 4–7 business days depending on your location

9. Returns and Exchanges Policy

We accept returns and exchanges for both defective and non-defective products.

  • Return Period: 30 days from the delivery date
  • Condition: New only
  • Method: By mail
  • Restocking Fee: None
  • Refund Processing Time: 5 days after we receive the returned product
  • Return Shipping Cost: Customers are responsible unless the item is defective or damaged upon arrival
  • Customized or Personalized Products: Non-returnable and non-refundable unless defective or not as described

Shipping: Free on all orders

10. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe your child has provided us with personal information, please contact us immediately for removal.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised effective date. Please review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Endless Journeyer
Email: support@endlessjourneyer.com
Phone: +1 951-323-8327
Address: 2137 Dublin Ln, Diamond Bar, CA 91765, USA
Website: https://endlessjourneyer.com