Shipping Policy

Welcome to Endless Journeyer (https://endlessjourneyer.com). This Shipping Policy outlines how we process, handle, and deliver orders placed through our online store. By making a purchase, you agree to the terms detailed below.

1. Order Processing Time

All orders placed through Endless Journeyer are processed with care to ensure product quality and timely delivery.

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Monday to Friday)

Orders placed after the cut-off time, on weekends, or on public holidays will be processed the next business day.

2. Shipping Time and Delivery Estimates

Our delivery times are estimated based on location and courier performance.

  • Transit Time: 3–5 business days (Monday to Friday)
  • Estimated Total Delivery Time: 4–7 business days from order date

Delivery times may vary due to factors beyond our control, such as weather conditions, customs delays, or courier service disruptions.

3. Shipping Rates

We proudly offer Free Shipping on all orders placed through Endless Journeyer. There are no hidden handling or service charges.

4. Shipping Destinations

We currently ship to all destinations within the United States. If you are located outside the U.S., please contact our support team at support@endlessjourneyer.com before placing your order to verify delivery availability.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number and a link to monitor your package’s progress.

If you do not receive your tracking information within 48 hours after dispatch, please check your spam folder or contact us directly for assistance.

6. Delivery Terms

Our shipments are made through reliable carriers to ensure timely and safe delivery of your Leather and Wooden products.

  • Deliveries are made during business hours (Monday–Friday).
  • We are not responsible for delays caused by incorrect shipping addresses provided at checkout.
  • Once an order has been marked as “Delivered” by the carrier, ownership and responsibility transfer to the customer.

Please ensure that someone is available to receive the package at the delivery address.

7. Delayed or Lost Shipments

If your order does not arrive within the estimated timeframe, please contact us at support@endlessjourneyer.com. We will work directly with the carrier to locate or replace the missing item.

In the rare event that a package is lost during transit, a replacement or refund will be issued after verification with the shipping carrier.

8. Damaged Packages

If your order arrives damaged, please report it within 48 hours of delivery by emailing support@endlessjourneyer.com with your order number, photos of the damaged item, and packaging details.

We will promptly arrange for a replacement or refund in accordance with our Return & Refund Policy.

9. Returns and Exchanges

We accept returns and exchanges for both defective and non-defective items.

Return Policy Overview:

  • Return Period: 30 days from delivery
  • Product Condition: New only
  • Return Method: By mail
  • Restocking Fees: None
  • Refund Processing Time: 5 business days after receiving the returned product
  • Return Shipping Costs: Customers are responsible unless the product is defective or damaged upon arrival
  • Customized or Personalized Products: Non-returnable and non-refundable unless defective or not as described

For full details, please refer to our Return & Refund Policy.

10. Address Accuracy

Customers are responsible for providing accurate shipping details during checkout. Endless Journeyer is not liable for delays, delivery failures, or lost shipments resulting from incorrect or incomplete addresses.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will make every effort to update it before dispatch.

11. Customs and Duties (for International Orders)

If we expand shipping outside the United States, international customers may be subject to customs duties, taxes, or import fees charged by their respective countries. These charges are the customer’s responsibility and are not included in the product price or shipping fee.

12. Changes to This Shipping Policy

Endless Journeyer reserves the right to update or modify this Shipping Policy at any time to reflect operational, legal, or service changes. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about our shipping process, delivery times, or tracking information, please contact us at:

Endless Journeyer
Email: support@endlessjourneyer.com
Phone: +1 951-323-8327
Address: 2137 Dublin Ln, Diamond Bar, CA 91765, USA
Website: https://endlessjourneyer.com